Effective Date: November 3, 2026

COMPANY NAME: Yunnan Weilai Jishi Network Technology Co., Ltd.

COMPANY ADDRESS: Block 20a, 20th Floor, Building A11-2, Guangfucheng Office Building, Rixin Middle Road, Qianwei Street Office, Xishan District, Kunming City, Yunnan Province, China

Postal Code: 650103

Email: service@briskbutton.com

Contact Phone Number: +1 (617) 928-1335

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Briskbutton is owned and operated by Yunnan Weilai Jishi Network Technology Co., Ltd.

Your Questions. Our Support.

Taking care of a wood stove or fireplace involves more than lighting a fire. Choosing suitable accessories, understanding product features, organizing firewood, and maintaining your hearth are all part of the experience.

At Briskbutton, we welcome questions about our wood stove and fireplace accessories, from fire-tending tools and temperature monitors to firewood storage and chimney cleaning equipment.

Whether you are comparing products, checking specifications, following an order, or seeking assistance with a purchase, our customer support team is available to help.

You can contact us regarding product information, dimensions, materials, compatibility, package contents, order details, shipping inquiries, returns, refunds, and privacy-related requests.

Our aim is to make finding the right information and getting assistance as straightforward as possible.

Contact Briskbutton

For product questions, order assistance, or other store-related inquiries, please contact us using the information below.

Email: service@briskbutton.com

Phone: +1 (617) 928-1335

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

You may contact us regarding:

• Wood stove and fireplace accessory features and specifications.

• Fireplace tool sets, firewood tongs, and fire pokers.

• Heat-powered stove fans and temperature-monitoring accessories.

• Indoor firewood racks, carrying bags, and kindling holders.

• Fireplace gloves and ash collection accessories.

• Chimney cleaning brush kits and included components.

• Product dimensions, materials, and care instructions.

• Stove, flue, and chimney compatibility questions.

• Product variations and package contents.

• Order confirmation, status, and tracking.

• Shipping and delivery questions.

• Order changes or cancellation requests.

• Damaged, defective, incorrect, or missing items.

• Returns and refunds.

• Privacy-related requests.

• Website and account questions.

If your inquiry concerns an existing order, please include your order number whenever possible.

Product Information & Compatibility Assistance

Choosing fireplace and wood stove accessories often involves checking dimensions, materials, construction, installation requirements, and intended use.

If you have questions before purchasing, our customer support team can help you review the product information available on our website.

Depending on the product, this may include:

• Product dimensions, materials, and construction details.

• Available colors, designs, and product variations.

• Fireplace tool configurations and included accessories.

• Firewood tong and fire poker dimensions.

• Stove fan specifications and operating requirements.

• Thermometer display ranges and mounting methods.

• Log rack dimensions and storage arrangements.

• Firewood carrier materials and handle designs.

• Kindling holder dimensions and construction.

• Fireplace glove materials and available sizing information.

• Ash bucket capacity and lid design.

• Chimney brush head dimensions and extension rod configurations.

• Cleaning, care, and storage instructions.

• Package contents and assembly requirements.

Important: Fireplace and wood stove accessories are not universally compatible with every stove, flue, chimney, or installation setup.

Before purchasing, please review the specifications and compatibility information provided on the relevant product page.

For temperature-monitoring products, readings and recommended operating ranges may vary depending on the appliance, measurement location, and manufacturer instructions.

Protective gloves should be selected according to their tested heat-resistance specifications and intended application. No protective accessory eliminates all risks associated with fire or high temperatures.

Chimney cleaning brushes and related components should be selected according to the chimney dimensions, liner material, and manufacturer's cleaning requirements.

If you are unsure about a measurement, product feature, or compatibility requirement, please contact us before placing your order.

Find the Right Hearth Essentials

Different fireplace activities call for different accessories.

Briskbutton organizes its products into four product series to make browsing and product selection more convenient.

HearthForge Series — Fire Tending & Control

This series includes:

• 5-Piece Fireplace Tool Set

• Heavy-Duty Firewood Tongs

• Long-Reach Fire Poker

These products support everyday fire tending, log repositioning, and fireplace tool organization.

Contact us if you need information about tool configurations, handle designs, dimensions, or included components.

EmberFlow Series — Heat & Temperature Monitoring

This series includes:

• Heat-Powered Stove Fan

• Magnetic Stove Thermometer

• Flue Pipe Thermometer

For product inquiries, we can help you review available temperature ranges, mounting methods, dimensions, and operating specifications.

Please check the manufacturer's instructions and appliance compatibility requirements before using temperature-monitoring accessories or stove fans.

WoodHaven Series — Firewood Storage & Organization

This series includes:

• Heavy-Duty Indoor Log Rack

• Canvas Firewood Carrier

• Vertical Kindling Holder

If you have questions about storage capacity, dimensions, materials, handle construction, or assembly requirements, please include the product name and the specifications you would like to confirm.

We can help you review the available product information to better understand how each accessory fits into your hearth organization needs.

HearthGuard Series — Protection & Maintenance

This series includes:

• Heat-Resistant Fireplace Gloves

• Lidded Metal Ash Bucket

• Chimney Cleaning Brush Kit

For product selection questions, please provide the relevant measurements, intended application, or compatibility requirements.

Our team can help you review available product specifications and manufacturer information, but cannot guarantee protection against all heat-related hazards or compatibility with every chimney system.

When requesting product assistance, describing your wood stove, fireplace, or chimney setup can help us identify the relevant product information.

Order Assistance

If you have already placed an order and need assistance, please contact us by email with the information relevant to your request.

Helpful details include:

• Your full name.

• Your order number.

• The email address used at checkout.

• The product name.

• The selected color, size, or variation, if applicable.

• A brief explanation of your question or concern.

Providing these details may help us locate your order and review your inquiry.

For your security, please do not email passwords, complete payment card numbers, or unnecessary sensitive financial information.

Order Changes & Cancellations

If you would like to request an order change or cancellation, please contact us as soon as possible.

Requests are reviewed according to the order's processing status and our applicable store policies.

Submitting a request does not guarantee that an order can be changed or canceled after processing has begun.

Shipping & Delivery Questions

If you have questions about shipping, tracking, or delivery, our customer support team can review the information available for your order.

When contacting us, please include:

• Your order number.

• Your tracking number, if available.

• The product name.

• The current tracking or delivery status.

• A description of the issue.

Shipping destinations, order processing times, estimated delivery periods, shipping charges, and other applicable conditions are explained in our Shipping Policy.

Please refer to that policy for the specific terms applicable to your purchase.

Delivery estimates may be affected by carrier operations, destination conditions, customs procedures, and other circumstances.

Damaged, Defective, Incorrect, or Missing Items

We understand the importance of receiving the fireplace accessories you ordered in the expected condition.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days after delivery whenever reasonably possible. This reporting period helps us review issues promptly and does not limit any mandatory consumer rights or remedies available under applicable law.

To help us review your inquiry, please provide:

• Your order number.

• The affected product name.

• A clear description of the issue.

• Photographs showing the product and affected area, where applicable.

• Photographs of the shipping package or label, if relevant.

• Details of any incorrect or missing item.

For example, useful photographs may show damaged metal frames, bent tool components, torn firewood carrier stitching, missing thermometer parts, damaged brush heads, or incomplete accessory sets.

Please retain the product, accessories, and packaging until we have reviewed your inquiry or provided further instructions.

Any available resolution will be handled according to our Return and Refund Policy and applicable consumer rights.

For heat-related protective accessories or equipment with suspected defects, discontinue use until the concern has been appropriately evaluated.

Returns & Refunds

If you would like to return a product or request a refund, please contact us before shipping the item back.

Email: service@briskbutton.com

When contacting us, please include:

• Your order number.

• The product name.

• Your reason for requesting a return or refund.

• Relevant photographs, if the request concerns a product issue.

Our team will review your request according to the applicable Return and Refund Policy.

If a return is authorized, we will provide the relevant return instructions and the appropriate return address when necessary.

Please do not send returns directly to the company address listed on this page unless our customer support team specifically instructs you to do so.

Return eligibility, applicable deadlines, product-condition requirements, shipping responsibilities, and refund procedures are explained in our Return and Refund Policy.

Certain products may have specific return conditions, subject to the published policy and applicable law.

Privacy Requests

If you have questions about how your personal information is collected, used, stored, or disclosed, or if you wish to exercise privacy rights available under applicable law, please contact us by email.

Email: service@briskbutton.com

Suggested Email Subject: Privacy Rights Request

Please describe your request clearly and provide information reasonably necessary for us to identify the relevant records.

Where legally required, we may request additional information to verify your identity or authority before processing certain requests.

Please do not include unnecessary sensitive personal information in your initial email.

For further details, please refer to our Privacy Policy and Your Privacy Choices page.

Privacy requests will be handled in accordance with applicable laws and the privacy practices described in our published policies.

Customer Support Hours & Responses

Our customer support schedule is:

Monday through Friday

9:00 AM–6:00 PM Pacific Time

We aim to review and respond to customer inquiries as promptly as reasonably possible during our stated support hours.

The time needed to address a request may vary depending on its nature, the information available, and whether additional review is necessary.

Some inquiries may involve:

• Confirming product specifications or dimensions.

• Reviewing material and compatibility questions.

• Checking product variations and package contents.

• Verifying order information.

• Checking shipping and tracking details.

• Reviewing photographs of damaged or defective products.

• Assessing return or refund requests.

• Processing privacy-related inquiries.

Weekends, public holidays, carrier investigations, and periods of high inquiry volume may affect response times.

Where applicable law requires a specific response or action period, we will follow the legally required timeframe.

Company Information

Brand: Briskbutton

Operating Company: Yunnan Weilai Jishi Network Technology Co., Ltd.

Company Address: Block 20a, 20th Floor, Building A11-2, Guangfucheng Office Building, Rixin Middle Road, Qianwei Street Office, Xishan District, Kunming City, Yunnan Province, China

Postal Code: 650103

Country/Region: China

Email: service@briskbutton.com

Contact Phone Number: +1 (617) 928-1335

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Briskbutton is owned and operated by Yunnan Weilai Jishi Network Technology Co., Ltd.

We're Here for Your Hearthside Questions

A well-organized fireplace space comes together through many small details, from preparing firewood and arranging logs to monitoring stove temperatures and maintaining chimney accessories.

At Briskbutton, we bring together practical wood stove and fireplace products for these everyday tasks.

Whether you are comparing accessories, checking product specifications, or seeking assistance with an existing order, we welcome your questions.

Briskbutton

Practical Tools. A Better-Organized Hearth.

For product information, order assistance, or general inquiries, please contact us.

Email: service@briskbutton.com

Phone: +1 (617) 928-1335

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM Pacific Time