Return and Refund Policy

Effective Date: November 3, 2026

COMPANY NAME: Yunnan Weilai Jishi Network Technology Co., Ltd.

COMPANY ADDRESS: Block 20a, 20th Floor, Building A11-2, Guangfucheng Office Building, Rixin Middle Road, Qianwei Street Office, Xishan District, Kunming City, Yunnan Province, China

Postal Code: 650103

Email: service@briskbutton.com

Contact Phone Number: +1 (617) 928-1335

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Briskbutton is owned and operated by Yunnan Weilai Jishi Network Technology Co., Ltd.

At Briskbutton, we believe purchasing wood stove and fireplace accessories should come with clear product information and straightforward after-sales support.

Whether you purchase fireplace tools, stove temperature monitors, firewood storage accessories, protective gloves, or chimney cleaning equipment, we want you to understand the options available if a product does not meet your expectations.

This Return and Refund Policy explains our voluntary return program, eligibility requirements, product-issue procedures, return shipping responsibilities, refund handling, and related customer rights.

Nothing in this policy excludes or limits mandatory consumer rights or remedies that cannot legally be waived.

1. 30-Day Voluntary Return Period

Briskbutton offers a 30-day voluntary return period for eligible products.

Customers may request a voluntary return within 30 days after receiving their order.

To start a return request, please contact:

Email: service@briskbutton.com

Please include:

• Your order number.

• The product name.

• The reason for the return.

• Relevant details about the product's condition.

Return requests received after the 30-day voluntary return period may not qualify under our standard voluntary return program.

This voluntary return period is separate from any mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming goods.

2. Eligibility for Voluntary Returns

For returns based on a change of mind, personal preference, ordering the wrong product, or another non-quality-related reason, the product must generally meet the following conditions:

• The return is requested within 30 days after delivery.

• The product is unused, clean, and unmodified.

• The product has not been damaged after delivery.

• All originally included components and accessories are present.

• The product remains in substantially its original condition.

• Original packaging is retained where reasonably possible.

• Proof of purchase is available.

These requirements apply to eligible products across our four product series:

HearthForge Series: 5-Piece Fireplace Tool Set, Heavy-Duty Firewood Tongs, and Long-Reach Fire Poker.

EmberFlow Series: Heat-Powered Stove Fan, Magnetic Stove Thermometer, and Flue Pipe Thermometer.

WoodHaven Series: Heavy-Duty Indoor Log Rack, Canvas Firewood Carrier, and Vertical Kindling Holder.

HearthGuard Series: Heat-Resistant Fireplace Gloves, Lidded Metal Ash Bucket, and Chimney Cleaning Brush Kit.

For example:

• A fireplace tool set should be returned with its originally included tools and accessories.

• Firewood tongs and fire pokers should be clean and free from substantial signs of use.

• A stove fan or thermometer should include its originally supplied components.

• A log rack or kindling holder should be returned with its included assembly components, where applicable.

• A canvas firewood carrier should be clean and free from substantial wear or damage.

• A chimney cleaning brush kit should include the originally supplied brush head, extension rods, handle, and connecting components.

Products that arrive damaged, defective, incorrect, or incomplete will be reviewed separately under the applicable product-issue procedures and consumer protection laws.

3. How to Request a Return

Please contact Briskbutton before shipping a product back.

Email: service@briskbutton.com

Please provide:

• Your full name.

• Your order number.

• The product name.

• The selected color or variation, if relevant.

• The reason for requesting a return.

• Photos or videos when reporting a product issue.

Our customer support team will review your request and provide the relevant return instructions.

If the return is authorized, we will communicate the appropriate return destination.

The authorized return address may differ from our registered company address. Do not send products directly to the company address listed above unless specifically instructed to do so.

After receiving return authorization, please dispatch the product within 3 days, following the instructions supplied by our support team.

If you cannot meet that period, please contact us promptly.

Returns shipped without prior instructions or sent to an incorrect address may be delayed. Applicable consumer rights remain unaffected.

4. Damaged, Defective, Incorrect, or Missing Products

Please inspect your Briskbutton order promptly after delivery.

If you discover damaged merchandise, a manufacturing defect, an incorrect product, or missing components, please contact us within 7 days after delivery whenever reasonably possible.

Email: service@briskbutton.com

Please include:

• Your order number.

• The product name.

• A description of the issue.

• Clear photos or videos of the affected product.

• Photos of the shipping packaging, if relevant.

• A photo of the shipping label, where relevant.

• Details of any missing or incorrect components.

Examples of issues may include:

• Bent, broken, or damaged fireplace tool components.

• Defective joints, handles, or connections on firewood tongs or fire pokers.

• A damaged stove fan or missing fan components.

• A thermometer with a damaged dial, pointer, or mounting component.

• A log rack with damaged structural parts or missing assembly hardware.

• Torn canvas material or damaged handle stitching on a firewood carrier.

• A damaged kindling holder or defective handle connection.

• Torn or defective stitching on fireplace gloves.

• A dented ash bucket, damaged lid, or missing handle component.

• A broken chimney brush head or damaged extension rod.

• Missing adapters, connecting components, or other originally included accessories.

Please retain the affected product and relevant packaging until our team provides further instructions.

Where an issue is confirmed, an appropriate resolution may include:

• Replacement of the affected product.

• Replacement of a defective component.

• Reshipment of a missing item.

• An exchange, where available.

• A partial refund.

• A full refund.

• Another remedy required by applicable law.

Where the problem is attributable to Briskbutton, we will provide appropriate instructions and cover reasonable return-shipping expenses where applicable.

The 7-day notification period is intended to support prompt investigation. It does not extinguish statutory rights that may apply after that period.

5. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Returns Caused by Seller Error or Product Issues

If an item arrives damaged, defective, incorrect, incomplete, or otherwise affected by a problem for which Briskbutton is responsible, we will provide an appropriate resolution and cover reasonable return-shipping costs where applicable.

Depending on the circumstances, we may arrange a return label, offer a replacement, or provide another suitable remedy.

Voluntary Returns for Non-Quality Reasons

For voluntary returns involving:

• A change of mind.

• Personal preference.

• Ordering the wrong product.

• Choosing an unsuitable product or variation.

• No longer needing the item.

• Another reason unrelated to a product defect or seller error.

The customer is responsible for the return-shipping costs, unless applicable law requires otherwise.

Customers should obtain return instructions before shipping the product.

Original Shipping Charges

For a voluntary return unrelated to product quality or seller error, the original US$2.99 standard shipping charge, where paid, is generally non-refundable, to the extent permitted by applicable law.

If a return results from a damaged, defective, incorrect, incomplete, or other seller-responsibility issue, the original shipping charge will be handled appropriately under the circumstances and applicable law.

Nothing in this section limits any refund or other consumer remedy required by law.

6. Packaging and Return Shipment Tracking

Please package returned products securely to minimize transportation damage.

Depending on the product, we recommend the following precautions:

• Fireplace Tool Sets: Keep all originally included tools together and protect metal surfaces and handles during transportation.

• Firewood Tongs and Fire Pokers: Secure long metal components to prevent movement, bending, or damage during shipment.

• Stove Fans and Thermometers: Protect delicate moving parts, dial faces, mounting components, and included accessories.

• Indoor Log Racks and Kindling Holders: Secure removable components and include the originally supplied assembly hardware.

• Canvas Firewood Carriers: Return the carrier clean, dry, and properly folded.

• Fireplace Gloves: Keep the pair together and protect the fabric and stitching from additional damage.

• Ash Buckets: Secure the lid, handle, and other removable components to prevent damage.

• Chimney Cleaning Brush Kits: Secure the brush head, extension rods, T-handle, and connecting adapter together.

All applicable parts originally supplied with the product should be included.

Use the authorized return destination provided by our customer support team.

If you arrange your own return shipment, we recommend selecting a trackable shipping service and keeping the receipt and tracking number until the return has been completed.

If Briskbutton arranges the return shipment, please follow the specific instructions provided.

7. Products That May Not Qualify for Voluntary Returns

Some products may not qualify for a voluntary, non-quality-related return if their condition has materially changed after delivery.

Examples include:

• Products that have been used for their intended purpose.

• Products with substantial soot, ash, dirt, grease, or other contamination.

• Products exposed to fire, excessive heat, or conditions outside their intended use.

• Products with substantial scratches, dents, or other damage occurring after delivery.

• Products that have been modified, altered, or disassembled beyond what is reasonably necessary for inspection.

• Products with missing essential components or accessories.

• Products returned in substantially different condition.

• Products subject to clearly disclosed and lawful return restrictions.

Heat-Related and Fireplace Accessories

Certain Briskbutton products require particular attention when reviewing voluntary returns.

Fireplace Gloves: Gloves that have been materially used, exposed to excessive heat, contaminated, or damaged after delivery may not qualify for a voluntary change-of-mind return.

Stove Fans and Thermometers: Products that have been installed or used, or that show substantial signs of wear or damage, may not qualify for a voluntary return if their condition no longer meets the applicable eligibility requirements.

Firewood Storage Products: Log racks, kindling holders, and firewood carriers should be returned clean, complete, and free from substantial signs of use or damage.

Ash Buckets: Products that have been used to collect ash or show substantial contamination may not qualify for a voluntary change-of-mind return.

Chimney Cleaning Brush Kits: Brush heads and extension components that show substantial signs of use, soot contamination, or wear may not qualify for voluntary returns.

Customers should review product specifications, intended use, and compatibility before purchasing.

These voluntary return restrictions do not eliminate rights or remedies for products that arrive defective, damaged, incorrect, or otherwise fail to meet applicable legal requirements.

Any product-specific exclusion will apply only where permitted by law and appropriately disclosed before purchase.

8. Exchanges and Replacements

If you need another product, color, or available variation, please contact us to discuss the available options.

For example, you may wish to select a different fireplace accessory, replace an incorrectly ordered thermometer, or choose another compatible chimney cleaning brush configuration.

Where a direct exchange is unavailable, you may return an eligible product under the voluntary return process and place a separate order for the preferred item.

Direct exchanges and replacements may depend on:

• Product availability.

• Inventory levels.

• Return eligibility.

• Product condition.

• The reason for the request.

• Applicable legal requirements.

If you received an incorrect, damaged, defective, or incomplete product, please report the issue promptly, preferably within 7 days after delivery.

We will review the circumstances and provide an appropriate resolution.

Mandatory consumer remedies are not limited by the availability of our voluntary exchange program.

9. Return Inspection

After an authorized return reaches the designated return destination, it may be inspected.

The inspection may consider:

• Whether the returned item matches the purchased product.

• Whether the product is complete.

• Whether originally included accessories are present.

• Whether the item shows substantial signs of use.

• Whether the product has been altered or damaged.

• Whether the return meets the applicable eligibility conditions.

For Briskbutton products, the inspection may include checking:

• Fireplace tool handles and metal components.

• Firewood tong joints and poker construction.

• Stove fan components and thermometer dials.

• Log rack frames and assembly accessories.

• Canvas carrier fabric and handle stitching.

• Kindling holder structures and support components.

• Fireplace glove fabric and seams.

• Ash bucket bodies, lids, and handles.

• Chimney brush bristles, extension rods, and connecting adapters.

We will inform you of the outcome after the review.

For voluntary returns, a product that has been materially used, damaged after delivery, or returned incomplete may be ineligible or subject to an appropriate adjustment where permitted by law.

Customers will not be charged for loss of value attributable to an original defect, seller error, or shipping damage for which Briskbutton is responsible.

10. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the order.

Once the returned product has been received and the applicable return review has been completed, approved refunds will generally be submitted within 5–10 business days, subject to any earlier deadline required by applicable law.

The refund submission period begins after the applicable refund has been approved.

After the refund has been submitted, your bank, card issuer, or payment provider may require additional time to process the transaction and make the funds available in your account.

As a result, the date on which the refund appears in your account may differ from the date on which Briskbutton submits the refund.

If Your Refund Has Not Appeared

If your refund has not appeared in your original payment account within 15 business days after the refund was submitted, please contact our customer support team.

Email: service@briskbutton.com

Please include:

• Your order number.

• The refund confirmation or notification, if available.

• The original payment method.

• Any relevant information about the refund.

We will review the available transaction information and assist with the inquiry.

Third-party banking fees, currency-conversion differences, or payment-provider charges may be governed by the relevant provider's terms and applicable law.

All refund procedures and timeframes remain subject to mandatory consumer protection laws

11. Partial Refunds and Adjustments

Where permitted by applicable law, a partial refund or reasonable adjustment may be considered for an eligible voluntary return if the product has lost value due to handling beyond what is reasonably necessary to inspect it.

Examples may include:

• Significant signs of use.

• Damage occurring after delivery.

• Missing accessories or components.

• Unauthorized modifications.

• Improper cleaning or storage.

• Returning an item in substantially different condition.

• Missing parts from a multi-component accessory set.

For example, a chimney cleaning brush kit returned without originally included extension rods or a fireplace tool set returned without its supplied components may require additional review.

Any adjustment will depend on the specific circumstances and applicable legal requirements.

A deduction will not be imposed for defects, shipping damage, incorrect products, or missing components attributable to Briskbutton.

12. Order Changes and Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

Email: service@briskbutton.com

Please provide:

• Your order number.

• Your full name.

• The product you wish to change or cancel.

• A clear description of your request.

We will review the request according to the order's processing and fulfillment status.

Submitting a cancellation or modification request does not guarantee that it can be completed because an order may already have entered processing, packing, fulfillment, or shipment.

Once fulfillment or shipment has begun, cancellation or modification may no longer be possible.

If an order is successfully canceled before shipment after payment has been collected, the applicable refund will generally be returned to the original payment method.

Orders that have already shipped will generally be addressed through the return procedures in this policy, subject to applicable law.

13. Refused, Unclaimed, or Undeliverable Packages

Customers should provide complete and accurate delivery information when placing an order.

Packages may become undeliverable for reasons including:

• Incorrect delivery addresses.

• Missing apartment or unit information.

• Refusal of delivery.

• Failure to collect a package when required.

• Repeated unsuccessful delivery attempts.

• Other circumstances attributable to the recipient.

If your package cannot be delivered or is returned to the sender, please contact us so we can review the situation.

Where a delivery failure is caused by inaccurate customer-provided information or another customer-responsibility issue, an approved refund may exclude non-refundable shipping expenses or reasonable additional carrier charges where permitted by law.

If the delivery failure results from an error attributable to Briskbutton or our fulfillment arrangements, we will provide an appropriate resolution.

Nothing in this section limits rights that cannot legally be excluded.

14. Lost Packages

If your shipment has stopped updating for an unusual period or you believe the package may be lost, please contact our customer support team.

Email: service@briskbutton.com

Please provide:

• Your order number.

• Your tracking number, if available.

• A description of the delivery concern.

We may review the available tracking history, carrier status, delivery scans, and relevant shipping records.

If a shipment is confirmed lost before delivery, an appropriate resolution may include replacement or refund, depending on the circumstances and applicable law.

Packages marked as delivered may require additional investigation before a resolution can be determined.

We will not treat a carrier's delivery status as automatically eliminating consumer rights where applicable law provides otherwise.

15. Bundles, Promotional Products, and Gifts

Briskbutton may offer promotional bundles, discounted product combinations, or complimentary items where available.

For example, a qualifying promotion may include multiple fireplace accessories or a combination of fire-tending and hearth organization products.

If an eligible voluntary return involves products or gifts provided as part of a promotion, the promotional terms disclosed at purchase may require the associated items to be returned together.

Where permitted by law, failure to return a required promotional item may affect the amount of a voluntary refund if that condition was clearly disclosed.

Promotional return conditions will not restrict mandatory remedies for products that arrive defective, damaged, incorrect, or incomplete.

16. Return Fraud and Misuse

We may review return or refund requests more closely when there is reasonable evidence of fraudulent conduct or misuse.

Examples include:

• Returning a different product from the one purchased.

• Submitting falsified documents or photographs.

• Intentionally damaging a product.

• Providing materially misleading evidence.

• Fraudulent payment activity.

• Repeated abuse of the return process.

• Returning products with deliberately removed or substituted components.

Any action taken will depend on the available evidence and applicable law.

This section is not intended to prevent legitimate customer complaints or valid claims regarding defective, damaged, incorrect, or incomplete products.

17. Mandatory Consumer Rights

Our 30-day voluntary return program provides an additional return opportunity for eligible purchases.

It does not replace, waive, or restrict mandatory consumer rights available under applicable law.

Depending on the laws applicable to your purchase, you may have additional rights involving:

• Defective or damaged products.

• Products that do not match their descriptions.

• Incorrect or incomplete goods.

• Repair or replacement.

• Refunds.

• Cancellation or withdrawal.

• Other statutory remedies.

Where applicable law provides a non-waivable right or remedy, that legal requirement takes precedence over any conflicting voluntary return condition in this policy.

The reporting and return periods described in this policy do not reduce mandatory statutory rights.

18. Policy Changes

Briskbutton may update this Return and Refund Policy when reasonably necessary to reflect changes in products, fulfillment procedures, customer support practices, return processes, or applicable laws.

When changes are made, the Effective Date displayed at the beginning of this page will be updated.

The policy applicable to an order will generally be the version in effect when the order was placed, unless applicable law requires otherwise.

Customers are encouraged to review this page periodically for current information.

19. Contact Us

For questions about returns, refunds, exchanges, cancellations, damaged merchandise, missing accessories, or order issues, please contact our customer support team.

Brand: Briskbutton

COMPANY NAME: Yunnan Weilai Jishi Network Technology Co., Ltd.

COMPANY ADDRESS: Block 20a, 20th Floor, Building A11-2, Guangfucheng Office Building, Rixin Middle Road, Qianwei Street Office, Xishan District, Kunming City, Yunnan Province, China

Postal Code: 650103

Country/Region: China

Email: service@briskbutton.com

Contact Phone Number: +1 (617) 928-1335

Customer Support: Monday through Friday, 9:00 AM–6:00 PM Pacific Time

Briskbutton is owned and operated by Yunnan Weilai Jishi Network Technology Co., Ltd.

Please include your order number and relevant product information whenever possible.

Important: Contact customer support before returning any merchandise. The authorized return destination may be different from our registered company address.

For return or refund assistance, please email:

service@briskbutton.com